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電商客服工單分類
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利用自然語言處理技術，對電商客服收到的用戶諮詢與投訴工單進行語義分析，自動識別問題類型並分配至對應業務部門，提升響應效率與解決率。
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Please analyze the following e-commerce customer service ticket content, determine its business category based on semantics, such as logistics inquiry, product quality issue, return or exchange application, or account anomaly, and output the corresponding classification label along with a brief handling suggestion so that the system can automatically route it to the relevant business department for processing.
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請分析以下電商客服收到的用戶工單內容，根據語義判斷其所屬的業務類別，如物流查詢、產品質量問題、退換貨申請或賬戶異常等，並輸出對應的分類標籤及簡要的處理建議，以便系統自動路由至相應的業務部門進行處理。
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