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A prompt for automatically evaluating dialogue quality, identifying violations, and optimizing service experience in e-commerce customer service scenarios.
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Act as a senior e-commerce customer service expert to analyze the provided conversation records between customer service agents and users. Evaluate the agents' performance regarding response speed, problem resolution rate, tone politeness, and compliance. Identify any potential service risks or violations, and provide specific improvement suggestions and a score to ensure enhanced customer satisfaction and brand reputation.
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