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VictoriaBaker
VictoriaBaker
July 23, 2026

NTT DATA reduced a complex system fault analysis from 3 days with 5 senior engineers to 30 minutes using OpenAI's Codex agent. Over 9,000 employees, including non-technical staff, now use Codex for tasks like data extraction and report generation. After deploying ChatGPT Enterprise, 96% of employees reported satisfaction. Security guidelines and training boosted weekly active users by 1.4x.

NTT DATA reduced a complex system fault analysis from 3 days with 5 senior engineers to 30 minutes using OpenAI's Codex agent. Over 9,000 employees, including non-technical staff, now use Codex for tasks like data extraction and report generation. After deploying ChatGPT Enterprise, 96% of employees reported satisfaction. Security guidelines and training boosted weekly active users by 1.4x.
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