Tri automatique des tickets de support par IA

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Catégorisation des tickets de support

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Exploitez le traitement du langage naturel pour analyser les tickets de support client, identifier automatiquement les types de problèmes et les router vers les départements appropriés, améliorant ainsi l'efficacité et la satisfaction.

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Analyze the following e-commerce support ticket text to identify its core issue type (e.g., logistics delay, damaged goods, refund request, usage inquiry), determine urgency, and recommend the most suitable handling department or solution. Output only the JSON formatted classification result, including ticket ID, issue category, urgency level (high/medium/low), and suggested action, without additional explanation.

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Analysez le texte du ticket de support e-commerce suivant pour identifier son type de problème central (par exemple, retard logistique, article endommagé, demande de remboursement, question d'utilisation), déterminez l'urgence et recommandez le département de traitement ou la solution le plus approprié. Ne produisez que le résultat de classification au format JSON, incluant l'ID du ticket, la catégorie du problème, le niveau d'urgence (élevé/moyen/faible) et l'action recommandée, sans explication supplémentaire.

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Classification des tickets de support e-commerce

Analyze the following e-commerce support ticket text to identify the user's core request and emotional tone, then automatically categorize it into specific business modules such as logistics delay, product quality issue, return/refund application, or general inquiry, while extracting key entities like order ID, product name, and problem description for subsequent manual agent intervention.

Classification Billets Support

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QA Service Client EC

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Classificateur de tickets e-commerce

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