IA Clasificación de Tickets EC

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Clasificación de Tickets EC

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Utilice IA para identificar y clasificar automáticamente los tickets de consulta de clientes de comercio electrónico, mejorando la eficiencia y precisión del procesamiento.

Contenido del prompt

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Please analyze the following raw customer inquiry text submitted via e-commerce channels and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other'. When making the judgment, focus on keywords such as tracking numbers, damaged goods, size mismatches, or shipping delays mentioned by the customer, ignoring emotional expressions, and directly output the most matching category label along with a brief rationale, ensuring the classification result aligns with common handling processes in actual business scenarios.

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Analice el siguiente texto original de consulta del cliente enviado a través de canales de comercio electrónico y clasifíquelo en una de las cuatro categorías: 'Consulta logística', 'Solicitud de devolución/intercambio', 'Queja de calidad del producto' u 'Otro'. Al evaluar, concéntrese en palabras clave como números de seguimiento, artículos dañados, incompatibilidad de tamaños o retrasos en el envío mencionados por el cliente, ignore las expresiones emocionales y proporcione directamente la etiqueta de categoría más correspondiente junto con una breve justificación, asegurándose de que el resultado de la clasificación se alinee con los procesos de manejo comunes en escenarios comerciales reales.

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