Kili
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Kili is an AI assistant that supports customer service teams with personalized and accurate support.
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April 14, 2025
Kili Product Information
Kili isn't just another AI tool; it's like having a super-smart assistant by your side, dedicated to enhancing your customer service game. It's all about using the wealth of knowledge your company already has to deliver spot-on, personalized answers to your customers. Think of Kili as the ultimate wingman for your customer-facing teams, always ready to jump in and help out whenever needed.
Getting started with Kili is a breeze. You just sign up, create your account, and then you can start importing your knowledge base and documents. This is what powers Kili's AI to give you those precise responses. Whether you're using it internally to craft help articles or externally through customer communications, or even deploying a chatbot via an API, Kili's got you covered. Plus, it learns from your feedback, so it keeps getting better over time. It's like having a tool that evolves with your business!
Kili's Core Features
Kili is packed with features that make it a powerhouse for customer service. It's there when you need it, providing reliable support to your teams. By tapping into your company's knowledge, Kili ensures that the responses it gives are not just accurate but also tailored to your brand's voice. You can draft help articles and customer communications directly in the app, making life easier for your content creators.
Ever wish you could resolve customer service tickets in a snap? With Kili's Chrome Extension, you can do just that, instantly pulling answers from your knowledge base. And if you're looking to reduce the volume of customer queries, deploying a chatbot can work wonders. Kili also learns from your feedback, suggesting actions automatically to keep improving your service.
Kili's Use Cases
Kili shines in various scenarios. For instance, it can generate customer-facing content effortlessly by using your existing knowledge base. It's a game-changer for reducing handle time on tickets, as it can instantly resolve queries. Customers love getting instant answers through an embedded chatbot, making their experience smoother and more satisfying.
For commercial teams, Kili boosts productivity by providing instant answers via platforms like Slack. And for technical teams, it's a lifesaver, automating responses to those repetitive questions that can bog down your experts.
FAQ from Kili
- Do you provide access to GPT4?
- What data can I use for my Assistant?
- What is included in the Free Plan?
- Is there a word limit for each source?
- What counts as a credit?
- Can I embed Kili within my product?
- Can I use Kili within my organisation?
- Do you provide API access?
Kili Company, officially known as Kili, Inc., is all about revolutionizing customer service with AI. If you're interested in learning more or connecting with them, you can find them on LinkedIn at Kili's LinkedIn page or follow their updates on Twitter at Kili's Twitter.
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