Classificação automática de tickets EC

Lar

Lista de Prompts de IA

Classificador de tickets EC

${:__('collect %s',Classificador de tickets EC)}$

Identifique e classifique automaticamente os tickets de consulta de clientes EC usando processamento de linguagem natural para melhorar a eficiência e precisão.

Conteúdo do prompt

Copiar

Act as an intelligent customer service assistant for an e-commerce platform. Receive a raw customer inquiry text, analyze its core intent and sentiment, classify it into one of the following categories: pre-sales inquiry, after-sales service, logistics query, or complaint/suggestion. Extract key entities such as order numbers, product names, or problem descriptions, and finally generate a structured ticket summary for manual customer service agents to process quickly.

Copiar

Atue como um assistente de atendimento ao cliente inteligente para uma plataforma de comércio eletrônico. Receba um texto de consulta de cliente bruto, analise sua intenção principal e tendência emocional, classifique-o em uma das seguintes categorias: consulta pré-venda, serviço pós-venda, consulta logística ou reclamação/sugestão. Extraia entidades-chave como números de pedido, nomes de produtos ou descrições de problemas e gere finalmente um resumo de ticket estruturado para que os agentes de atendimento ao cliente manual o processem rapidamente.

Copiar

Compartilhar Clique para copiar o link

Comentários (0)

0/300

Enviar

Recomendação

Classificação de Tickets EC

Please analyze the following e-commerce customer service ticket content, classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the reasoning. If the ticket involves multiple intents, prioritize the most urgent or core issue. The output format must include the classification label and a short reason, ensuring the result is accurate and aligns with actual business scenarios.

Classificação de tickets de comércio eletrônico

Analyze the provided e-commerce customer consultation text to identify the core request and determine its business category. If the user mentions damaged, missing, or malfunctioning items, categorize it as an after-sales issue. If it involves delayed shipping, logistics updates, or lost packages, categorize it as a logistics issue. If it asks about product specifications, usage tutorials, or compatibility, categorize it as a product inquiry. Ignore emotional expressions and extract key facts for precise classification, outputting the corresponding standard business label.

Classificação de tickets de suporte de e-commerce

Analyze the following e-commerce support ticket text to identify the core issue type (such as logistics delay, product damage, refund dispute, or general inquiry), categorize it into the corresponding handling department based on predefined rules, extract key entities like order ID, product name, and user sentiment, and finally output a structured classification result with suggested handling solutions, ensuring accuracy and compliance with business standards.

Classificação de Tickets EC

Act as an intelligent customer service assistant for an e-commerce platform. Receive and analyze the user's raw inquiry text. Your core task is to accurately classify the ticket into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Account Anomaly' based on semantic meaning. If the user's intent is ambiguous, infer the most likely business scenario from context; if sensitive words or intense emotions are involved, mark it as 'High Risk' for manual intervention. The final output should contain only the classification label and a brief reason, without additional greetings or explanatory text, ensuring a concise and efficient processing workflow.

Classificação de tickets de suporte

Analyze the following e-commerce customer service ticket content, identify the user's core issue, emotional tone, and specific request, and automatically categorize it into predefined business categories such as logistics inquiry, product quality issue, return or exchange application, or price dispute. Output the classification result along with a brief explanation of the reasoning to facilitate quick response and handling by the customer service team.

Classificador de Tickets de E-commerce

Analyze the following e-commerce after-sales customer inquiry text and determine its business category based on semantics, including logistics inquiry, return/exchange application, product quality complaint, invoice issuance, and others. Output only the classification label without explaining the reasoning process, ensuring accuracy and compliance with business standards.