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E-commerce Ticket Classification

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Utilize NLP to analyze customer support tickets, automatically categorize issues, and route them to the appropriate department, improving response efficiency and customer satisfaction.

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Analyze the following e-commerce support ticket text to identify the core issue type (such as logistics delay, product damage, refund dispute, or general inquiry), categorize it into the corresponding handling department based on predefined rules, extract key entities like order ID, product name, and user sentiment, and finally output a structured classification result with suggested handling solutions, ensuring accuracy and compliance with business standards.

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