EC 티켓 자동 분류 도우미

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EC 티켓 분류

${:__('collect %s',EC 티켓 분류)}$

자연어 처리 기술을 사용하여 전자 상거래 고객 서비스의 사용자 문의 및 불만 티켓을 자동으로 식별하고 분류하여 응답 효율성을 향상시킵니다.

프롬프트 내용

복사

Please analyze the following user customer service conversation records from an e-commerce platform, determine the business category based on the content such as logistics inquiry, return or exchange application, product quality complaint, or account anomaly, extract key information like order number, problem description, and user sentiment, and finally output a structured ticket classification result for subsequent manual or automated processing.

복사

다음 전자 상거래 플랫폼에서 온 사용자 고객 서비스 대화 기록을 분석하고, 물류 문의, 반품 또는 교환 신청, 제품 품질 불만, 계정 이상 등의 비즈니스 카테고리에 따라 내용을 판단하며, 주문 번호, 문제 설명, 사용자 감정 경향과 같은 주요 정보를 추출한 후, 이후 수동 또는 자동화 프로세스 처리를 위해 구조화된 티켓 분류 결과를 출력하십시오.

복사

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EC 티켓 분류

Please analyze the content of the following user customer service tickets from an e-commerce platform, determine which category their core request belongs to based on the conversation context (logistics inquiry, return/exchange application, product quality complaint, or price consultation), and output the corresponding category label along with a brief reason.

고객 지원 티켓 분류

Analyze the following e-commerce support ticket content, identify its core issue type, including logistics delay, product damage, refund request, or inquiry, and route it to the logistics, quality inspection, or finance department based on preset rules. Extract key entities such as order number, product name, and user sentiment, and finally output a structured classification result and suggested handling plan to ensure accurate classification and compliance with business standards.

이커머스 티켓 분류기

Act as an intelligent customer service system for an e-commerce platform. Receive raw user inquiry or complaint text, analyze its core intent, and classify it into specific business scenarios such as logistics inquiry, product quality issue, return or exchange request, or price dispute. Output a standardized classification label along with a brief handling suggestion to ensure the customer service team can respond quickly and accurately.

EC 티켓 분류

Please analyze the following e-commerce customer inquiry ticket content, automatically categorize it into one of the four categories: 'Logistics Inquiry', 'Return/Exchange Application', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the basis for classification, ensuring that the classification results conform to actual business scenarios and are logically clear.

이커머스 티켓 분류기

Act as an e-commerce support specialist to analyze the provided customer ticket text, identifying whether the core issue falls under logistics delay, product damage, return/exchange request, or price dispute. Extract key entities such as order ID, product name, and user sentiment, then output a structured classification result with suggested handling priority, ensuring accuracy and compliance with company service standards.

EC 고객 응답

Act as a senior e-commerce customer service expert. Based on the provided product knowledge base and the customer's inquiry, generate a professional, friendly, and accurate response. The reply should directly address the customer's issue, avoid robotic clichés, ensure a natural and fluent tone consistent with the brand voice, and include necessary after-sales guidance.