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NEA’s Tiffany Luck: Enterprises Still Grappling With AI ROI

NEA’s Tiffany Luck: Enterprises Still Grappling With AI ROI

September 11, 2026
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NEA’s Tiffany Luck: Enterprises Still Grappling With AI ROI

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Earlier this year, “tokenmaxxing” dominated Silicon Valley, with CEOs urging staff to maximize AI usage. That enthusiasm quickly met reality. Uber reportedly exceeded its annual AI budget within months, some firms reduced Claude licenses across departments, and Meta discontinued its internal performance rankings.

NEA partner Tiffany Luck navigates this gap between excitement and actual returns daily. Having previously convinced businesses that e-commerce was the future, she now focuses entirely on AI, particularly its potential to create “magic moments” for consumers.

In this episode of TechCrunch’s Equity podcast, Luck joins Rebecca Bellan to discuss the rise of personal agents, her perspective on this year’s AI IPOs, and how startups are helping enterprises measure the return on their AI investments.

Subscribe to Equity on YouTube, Apple Podcasts, Overcast, Spotify, and all major platforms. You can also follow Equity on X and Threads at @EquityPod.

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