AI辅助电商售后工单自动分类助手

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电商客服工单分类

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利用自然语言处理技术，对电商平台用户提交的售后咨询与投诉工单进行语义分析，自动识别问题类型并分配至对应处理部门，提升客服响应效率与用户满意度。

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Act as an e-commerce support specialist to analyze the provided customer ticket text, identifying whether the core issue falls under logistics delay, product damage, return/exchange request, or price dispute. Extract key entities such as order ID, product name, and user sentiment, then output a structured classification result with suggested handling priority, ensuring accuracy and compliance with company service standards.

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请作为电商售后支持专家，分析以下用户提交的工单文本，识别其核心诉求属于物流延误、商品破损、退换货申请还是价格争议中的哪一类，并提取关键实体如订单号、商品名称及用户情绪倾向，最终输出结构化的分类结果与建议处理优先级，确保分类准确且符合公司售后服务规范。

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