gleap.io

gleap.io Product Information

What is gleap.io?

Gleap is an AI-first customer support and feedback platform that helps businesses enhance their products and boost customer loyalty. It features visual bug reporting for quick issue resolution, real-time live chat, and the 24/7 AI assistant Kai. The platform also provides tools for sharing public roadmaps, running customer surveys, and maintaining a knowledge base to keep users informed and engaged.

Who uses gleap.io?

• Product Managers
• Customer Support Teams
• Software Developers
• UX/UI Designers
• Marketing Teams

How to use gleap.io

• Step 1: Sign up for a 14-day free trial on the Gleap website.
• Step 2: Integrate Gleap's SDKs into your web or mobile app.
• Step 3: Set up in-app bug reporting to collect user feedback and issues.
• Step 4: Use the live chat to communicate with users in real time.
• Step 5: Deploy the AI bot Kai to automatically handle common support questions.
• Step 6: Create and share a public roadmap to gather user input on future features.
• Step 7: Conduct customer surveys to collect valuable insights.
• Step 8: Build and manage a knowledge base to provide proactive user assistance.

Platform

• Web
• iOS
• Android

gleap.io's Core Features & Benefits

Core Features

• In-app bug reporting
• Live chat
• AI support bot (Kai)
• Public roadmaps
• Customer surveys
• Knowledge base
• Automated messaging
• Custom bots

Key Benefits

• Resolve bugs faster with detailed reports
• Improve support with real-time communication
• Reduce support workload through AI automation
• Increase user engagement with public roadmaps and surveys
• Enhance user satisfaction with proactive support

gleap.io's Main Use Cases & Applications

• Bug reporting for mobile apps
• Customer support for SaaS products
• Collecting user feedback
• Managing feature suggestions
• Maintaining a knowledge base and help center

gleap.io's Pros & Cons

Pros

A comprehensive suite of AI-powered support and feedback tools

Includes the AI bot Kai for automated, human-like 24/7 service

Visual bug reporting with rich technical data for faster troubleshooting

Integrated live chat for direct, real-time customer interaction

Tools to manage product roadmaps and gather actionable feedback

Support automation for targeted in-app messaging and campaigns

Trusted by over 4,100 organizations globally

Offers a 14-day free trial

Cons

Not indicated as an open-source product

No public GitHub repository for transparency or community contributions

No direct links to mobile app stores (Google Play or Apple App Store)

Limited publicly available details on specific pricing tiers and costs

gleap.io's Pricing

Pricing Plan Details

Hobby

31 USD

• 1 team member
• Kai chatbot
• Shared Inbox
• In-app bug reporting
• Unlimited projects
• Public knowledge base
• Public roadmap

Team

119 USD

• Unlimited team members
• Kai chatbot
• Omnichannel support
• Shared Inbox
• In-app bug reporting
• Unlimited projects
• Public knowledge base
• Public roadmap
• Team inboxes
• Operating hours
• AI summary
• AI reply
• Custom domain
• Third-party integrations

Enterprise

399 USD

• Kai chatbot
• Shared Inbox
• Omnichannel support
• In-app bug reporting
• Unlimited projects
• Public knowledge base
• Public roadmap
• Team management
• Operating hours
• AI summary
• AI reply
• Custom domain
• API access
• High-priority support

Discount:

50% off for the first 3 years for eligible startups

For the most current pricing, visit: https://gleap.io

gleap.io FAQs

What is Gleap?

Gleap is an AI-first platform for customer support and feedback, designed to improve product development and customer relationships.

How does Gleap's bug reporting work?

Gleap's in-app bug reporting captures visual and technical data to help teams quickly identify and resolve issues.

Can I use Gleap on mobile applications?

Yes, Gleap supports integration with both iOS and Android mobile applications.

What is the AI bot Kai?

Kai is Gleap's AI-powered chatbot, providing automated, human-like customer support around the clock.

Is there a free trial available?

Yes, Gleap offers a 14-day free trial with full access to its features.

What features does Gleap offer for customer engagement?

Gleap offers live chat, public roadmaps, customer surveys, and automated messaging to drive customer engagement.

Can I integrate Gleap with my existing systems?

Yes, Gleap provides SDKs for easy integration into your web and mobile applications.

Does Gleap provide customer surveys?

Yes, Gleap enables you to create and run in-context surveys to gather customer feedback.

How does Gleap help with product development?

Gleap aids product development through bug reporting, user feedback collection, feature request management, and public roadmap sharing.

Do I need coding skills to use Gleap?

No, many of Gleap's customization options, like creating custom bots, require no coding knowledge.

gleap.io Company Information

• Gleap GmbH
• https://gleap.io

• [email protected]

• https://twitter.com/GleapSDK
• https://www.linkedin.com/company/gleap

gleap.io Screenshot