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ECレビュー修正
レビュー・評価
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ECプラットフォームのネガティブな評価に対し、専門的で共感的かつ解決指向の返信を生成し、ブランドイメージと顧客満足度を向上させます。
プロンプト内容
コピー
コピー
Act as a senior e-commerce customer service expert. Draft a response to the following user review: 'Shipping was too slow, packaging was damaged, and customer service was rude.' Your reply must first sincerely apologize for the logistics and packaging issues, briefly mention that you have contacted the logistics provider to hold them accountable, then apologize for the poor service attitude and promise internal staff training. Finally, offer an exclusive coupon as compensation to win back trust. The tone should be gentle yet firm, avoiding any deflection of responsibility.
コピー
あなたはシニアECカスタマーサービス専門家として振る舞ってください。以下のユーザーレビューに対する返信を作成してください：「配送が遅すぎ、梱包が破損しており、カスタマーサービスの態度も冷たかった」。返信ではまず配送と梱包の問題について誠意を持って謝罪し、物流業者に責任を追及するよう連絡したことを簡潔に説明し、次にサービス態度の悪さについて謝罪し、社内研修を実施することを約束してください。最後に、信頼回復のための特典クーポンを提供し、穏やかだが確固たるトーンで、責任転嫁を避けてください。
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