ネガティブレビュー対応戦略

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AIプロンプト一覧

レビュー・評価

ECレビュー修復

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レビュー・評価

ECプラットフォームのネガティブな評価に対し、ブランド評判を維持し、不満のある顧客を転換するための専門的で共感的な返信を生成します。

プロンプト内容

コピー

Act as a senior e-commerce customer service expert. Draft a response to the following specific negative user review. The response must first sincerely apologize and acknowledge the user's inconvenience without shifting blame. Second, briefly outline the remedial actions taken or the specific compensation offered (such as a refund, replacement, or discount coupon). Finally, invite the user to continue the conversation via private message or official channels in a gentle and professional tone. The goal is to transform a negative experience into enhanced brand trust, ensuring the language is natural, fluent, and adheres to business etiquette in a Chinese context.

コピー

あなたはシニアECカスタマーサービス専門家として、以下の具体的なユーザーのネガティブな評価に対する返信を作成してください。返信では、まず責任転嫁を避けつつ、ユーザーの不便さに心から謝罪し、その不快感を認める必要があります。次に、行われた補償措置や提供される具体的な補償（返金、交換、または割引券など）を簡潔に説明します。最後に、温和でプロフェッショナルなトーンで、ユーザーがプライベートメッセージや公式チャネルを通じてさらにコミュニケーションを取るよう招待し、ネガティブな体験をブランドへの信頼向上に変えることを目指します。言語は自然で流暢であり、中国語圏のビジネス礼儀に準拠している必要があります。

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