Generador de Respuestas Negativas

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Lista de Prompts de IA

Revisión/Valoración

Corrección de Reseñas

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Revisión/Valoración

Genere respuestas profesionales, empáticas y orientadas a la solución a las reseñas negativas de comercio electrónico para mejorar la imagen de la marca y la satisfacción del cliente.

Contenido del prompt

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Act as a senior e-commerce customer service expert. Draft a response to the following user review: 'Shipping was too slow, packaging was damaged, and customer service was rude.' Your reply must first sincerely apologize for the logistics and packaging issues, briefly mention that you have contacted the logistics provider to hold them accountable, then apologize for the poor service attitude and promise internal staff training. Finally, offer an exclusive coupon as compensation to win back trust. The tone should be gentle yet firm, avoiding any deflection of responsibility.

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Actúe como un experto senior en servicio al cliente de comercio electrónico. Redacte una respuesta a la siguiente reseña de usuario: 'El envío fue demasiado lento, el embalaje estaba dañado y el servicio al cliente fue grosero.' Su respuesta debe disculparse sinceramente por los problemas de logística y embalaje, mencionar brevemente que ha contactado al proveedor logístico para responsabilizarlo, y luego disculparse por la mala actitud del servicio y prometer capacitación interna. Finalmente, ofrezca un cupón exclusivo como compensación para recuperar la confianza. El tono debe ser suave pero firme, evitando cualquier rechazo de responsabilidad.

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