ECネガティブ返信生成器

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レビュー・評価

ECレビュー修復

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レビュー・評価

ECのネガティブなレビューに対し、プロフェッショナルで共感的かつ解決策を示す返信を生成し、顧客満足度とブランド評判を向上させます。

プロンプト内容

コピー

Act as a senior e-commerce customer service expert. Draft a reply to the following user comment: 'The received item had damaged packaging, slow logistics, and indifferent customer service. Terrible experience.' Your response must first sincerely apologize for the poor experience and acknowledge issues with logistics and packaging without shifting blame. Briefly mention that you have contacted the logistics department to investigate and promise a specific resolution within 24 hours. Finally, offer a exclusive compensation (such as a partial refund or coupon) and invite the user to contact via private message for remaining issues. Maintain a professional, gentle, and solution-focused tone to restore trust.

コピー

シニアECカスタマーサービス専門家として振る舞ってください。以下のユーザーコメントに対する返信を作成してください：「届いた商品の包装が破損しており、物流が遅く、カスタマーサービスの態度も冷たかった。体験は最悪でした。」あなたの返信は、まずこの不快な体験に対して心から謝罪し、物流と包装の課題を認め、責任転嫁を行わない必要があります。次に、物流部門に調査を依頼したことを簡潔に説明し、24時間以内の具体的な解決策を保証します。最後に、独自の補償（部分返金またはクーポンなど）を提供し、残りの問題についてプライベートメッセージでの連絡を依頼します。信頼回復を目指し、プロフェッショナルで穏やか、かつ解決指向のトーンを維持してください。

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