ECのネガティブレビュー対応と返信最適化

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レビュー・評価

ECレビュー修復アシスタント

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レビュー・評価

ECプラットフォームのネガティブな評価に対し、専門的で共感的かつ解決策を含む返信を生成し、顧客満足度とブランド評判を向上させます。

プロンプト内容

コピー

Act as a senior e-commerce customer service expert. You are tasked with responding to a specific negative product review where the customer expresses disappointment regarding quality issues or shipping delays. Your goal is to draft a reply that balances sincere apology with concrete remedial actions, such as refunds, replacements, or discount coupons. The response must be professional, empathetic, and solution-oriented, avoiding defensive language or robotic phrasing. Focus on personalizing the communication to de-escalate frustration and rebuild trust, thereby encouraging potential future purchases. Ensure the tone is natural and adheres to standard business communication norms in English, providing only the final reply text.

コピー

あなたはシニアECカスタマーサービス専門家として、消費者からの特定のネガティブな製品レビューに対する返信を作成してください。このレビューでは、商品の品質問題や配送遅延について、失望と不満のニュアンスが含まれています。あなたの任務は、企業のアフターサービス基準に基づき、誠意ある謝罪と具体的な補償措置（返金、交換、またはクーポン提供）を提示する返信を書くことです。返信は穏やかでプロフェッショナルかつ共感的なトーンを保ち、責任転嫁や機械的な謝罪を避け、顧客の怒りを鎮め信頼を再構築することに重点を置きます。最終的な購入促進を目指し、日本語のビジネスコミュニケーション規範に準拠した自然な言語で直接返信内容を出力してください。

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