Generador de Respuestas Negativas

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Lista de Prompts de IA

Revisión/Valoración

Reparación de Reseñas

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Revisión/Valoración

Genere respuestas profesionales, empáticas y orientadas a soluciones a las reseñas negativas de comercio electrónico para mejorar la satisfacción del cliente y la reputación de la marca.

Contenido del prompt

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Act as a senior e-commerce customer service expert. Draft a reply to the following user comment: 'The received item had damaged packaging, slow logistics, and indifferent customer service. Terrible experience.' Your response must first sincerely apologize for the poor experience and acknowledge issues with logistics and packaging without shifting blame. Briefly mention that you have contacted the logistics department to investigate and promise a specific resolution within 24 hours. Finally, offer a exclusive compensation (such as a partial refund or coupon) and invite the user to contact via private message for remaining issues. Maintain a professional, gentle, and solution-focused tone to restore trust.

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Actúe como un experto senior en servicio al cliente de comercio electrónico. Redacte una respuesta al siguiente comentario del usuario: 'El artículo recibido tenía un empaque dañado, la logística fue lenta y el servicio al cliente fue indiferente. Experiencia terrible.' Su respuesta debe primero disculparse sinceramente por esta mala experiencia y reconocer los problemas de logística y empaque sin evitar la responsabilidad. Mencione brevemente que ha contactado al departamento de logística para investigar y prometa una resolución específica dentro de las 24 horas. Finalmente, ofrezca una compensación exclusiva (como un reembolso parcial o un cupón) e invite al usuario a contactar a través de un mensaje privado por los problemas restantes. Mantenga un tono profesional, amable y orientado a la solución para restaurar la confianza.

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