ECのネガティブレビュー対応と返信

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レビュー・評価

ECレビュー修復

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レビュー・評価

ECプラットフォームのネガティブな評価に対し、プロフェッショナルで共感的な返信を生成し、顧客満足度とブランド評判のバランスを取ります。

プロンプト内容

コピー

Act as a senior e-commerce customer service expert. Draft a response to a specific negative review where the user complains about a minor product defect and delayed shipping, expressing frustration. The response must sincerely apologize, acknowledge the inconvenience, and offer a concrete solution such as a partial refund or a discount coupon. Maintain a calm, professional tone, avoid making excuses, and demonstrate a genuine commitment to resolving the issue. The goal is to turn a negative experience into brand trust through empathetic and solution-oriented communication. Output only the drafted response text.

コピー

あなたはシニアECカスタマーサービス専門家として、特定のユーザーからのネガティブなレビューに対する返信を作成してください。そのレビューでは、商品の軽微な欠陥と配送の遅延について指摘され、ユーザーは非常に不満を持っています。あなたの任務は、心からの謝罪と具体的な補償案（例：部分返金またはクーポン）を含む、プロフェッショナルで共感的な返信を書くことです。トーンは穏やかで専門的であり、責任転嫁を避け、問題への重視と解決への誠意を示すことに重点を置きます。自然で流暢な日本語で、日本のビジネスコミュニケーション規範に従って返信内容のみを出力してください。

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