Gestão de Avaliações Negativas

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Revisão/Avaliação

Reparo de Avaliações

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Revisão/Avaliação

Gerar respostas profissionais e empáticas a avaliações negativas de comércio eletrônico, equilibrando a satisfação do cliente com a reputação da marca.

Conteúdo do prompt

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Act as a senior e-commerce customer service expert. Draft a response to a specific negative review where the user complains about a minor product defect and delayed shipping, expressing frustration. The response must sincerely apologize, acknowledge the inconvenience, and offer a concrete solution such as a partial refund or a discount coupon. Maintain a calm, professional tone, avoid making excuses, and demonstrate a genuine commitment to resolving the issue. The goal is to turn a negative experience into brand trust through empathetic and solution-oriented communication. Output only the drafted response text.

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Atue como um especialista sênior em atendimento ao cliente de comércio eletrônico. Redija uma resposta a uma avaliação negativa específica onde o usuário reclama de um defeito menor no produto e atraso na entrega, expressando frustração. A resposta deve se desculpar sinceramente, reconhecer as inconveniências e oferecer uma solução concreta, como um reembolso parcial ou um cupom de desconto. Mantenha um tom calmo e profissional, evite jogar a culpa e demonstre um compromisso genuíno com a resolução do problema. O objetivo é transformar uma experiência negativa em confiança na marca por meio de comunicação empática e orientada para a solução. Forneça apenas o texto da resposta redigida.

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