ECカスタマーサービス品質評価プロンプト

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ECカスタマーQA

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ECカスタマーサービスの会話を自動評価し、違反を特定し、サービスプロセスを最適化するためのプロンプト。

プロンプト内容

コピー

Act as a senior e-commerce customer service expert to analyze the provided conversation logs between agents and users. Focus on checking if the agent accurately understood the user's intent, adhered to company service standards, and avoided emotional or evasive behavior. Evaluate the effectiveness of the final solution. Identify key risk points (such as complaint escalation or sensitive word usage) and excellent service highlights, then provide specific improvement suggestions and a score to ensure the response is professional, objective, and actionable.

コピー

シニアECカスタマーサービス専門家として、エージェントとユーザー間の提供された会話ログを分析してください。エージェントがユーザーの意図を正確に理解したか、会社のサービス基準に従ったか、感情的または回避的な行動を取らなかったかを重点的に確認してください。最終的な解決策の有効性を評価し、苦情のエスカレーションや機密用語の使用などの主要なリスクポイントと優れたサービスハイライトを特定し、具体的で実行可能な改善提案とスコアを提供してください。

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