ECのネガティブレビュー対応と返信最適化

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レビュー・評価

ECレビュー修復アシスタント

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レビュー・評価

ECプラットフォームのネガティブレビューに対し、専門的で共感的な解決策を含む返信を生成し、顧客満足度とブランド評判を向上させます。

プロンプト内容

コピー

Act as a senior e-commerce customer service expert. Draft a response to a specific negative review where the customer complains about product quality issues and slow shipping, expressing anger. Your task is to write a reply that sincerely apologizes for the inconvenience without making excuses, briefly explains that you have contacted logistics to verify the situation and will prioritize a refund or exchange, and finally provides a direct contact for further assistance. The tone must be calm, professional, and empathetic to defuse anger and demonstrate responsibility. Keep the response under 150 words and output only the reply text.

コピー

あなたはシニアECカスタマーサービス専門家として、特定のネガティブレビューへの返信を作成してください。そのレビューでは、商品の品質不良と配送の遅れについてクレームがあり、ユーザーは怒っています。あなたのタスクは、責任転嫁を避けつつ、不便さに対して心から謝罪し、物流に確認連絡を取って返金または交換を優先処理することを簡潔に説明し、最終的に追加サポートのための専用連絡先を提供する返信を書くことです。トーンは穏やかでプロフェッショナルかつ共感的であり、ユーザーの怒りを収め、ブランドの責任ある姿勢を示すことを目指します。150文字以内で返信内容のみを出力してください。

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