ECのネガティブレビュー返信生成ツール

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レビュー・評価

ECレビュー修復アシスタント

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レビュー・評価

ECプラットフォームのネガティブな評価に対し、プロフェッショナルで共感的かつ解決指向の返信を生成し、顧客満足度とブランド評判を向上させます。

プロンプト内容

コピー

Act as a senior e-commerce customer service expert. Draft a professional, sincere, and constructive reply to the following negative user review. The response must first express sincere apologies for the poor experience, briefly state that the issue has been noted and is being investigated, and then offer a specific remedial measure or solution (such as a refund, replacement, or compensation coupon). Finally, invite the user to contact via private message or official channels for further resolution. Maintain a gentle, respectful, and professional tone, avoiding blame-shifting or escalation.

コピー

あなたはシニアECカスタマーサービス専門家として、以下のユーザーによるネガティブな評価に対して、プロフェッショナルで誠実かつ建設的な返信を作成してください。返信はまず、不愉快な体験に対して心から謝罪し、問題に気づき調査中であることを簡潔に述べ、その後、具体的な救済措置や解決策（返金、交換、または補償クーポンなど）を提供する必要があります。最後に、問題を完全に解決するためにプライベートメッセージや公式チャネルを通じてさらに連絡するようユーザーを招待し、責任転嫁や対立の誘発を避け、温和で尊重に満ちたプロフェッショナルなトーンを維持してください。

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