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为CEO生成应对突发负面新闻的危机公关演讲稿,强调同理心与行动力。
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Act as a senior corporate communications consultant and draft a three-minute crisis public relations speech for the CEO of a technology company. The context is that their latest mobile app has been exposed for a severe user data leak, with widespread media coverage and public anger. The speech must include three core sections: first, directly acknowledge the mistake with sincerity and no excuses, expressing deep apology to affected users while avoiding legal jargon or blame-shifting; second, clearly outline immediate technical actions taken, such as app suspension, initiating an independent third-party security audit, and offering data compensation; third, propose a long-term improvement plan, including establishing a transparent user data protection committee and committing to regular public updates. The tone should be calm, responsible, and empathetic, aiming to rebuild trust rather than merely defend.
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你是一位资深企业传播顾问,请为一家科技公司的CEO撰写一份时长约3分钟的危机公关演讲稿。背景是该公司最新发布的移动应用被曝出存在严重用户数据泄露漏洞,媒体正在广泛报道,公众情绪愤怒。演讲稿需包含三个核心部分:首先,以真诚且不加辩解的语气直接承认错误,向受影响用户表达深切歉意,避免使用法律术语或推卸责任;其次,清晰阐述公司目前已采取的紧急技术措施,包括立即下架应用、启动独立第三方安全审计以及为受影响用户提供数据补偿方案;最后,提出具体的长期改进计划,如建立透明的用户数据保护委员会,并承诺定期公开安全进展。语气应保持沉稳、负责任且充满同理心,旨在重建公众信任而非单纯辩护。
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