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電商客服工單分類
AI
2
2
利用自然語言處理技術，對電商客服收到的用戶諮詢工單進行自動分類，提高響應效率。
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Analyze the following e-commerce customer service ticket content and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on user intent, providing a brief explanation for the classification.
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請分析以下電商客服收到的用戶諮詢工單內容，根據用戶意圖將其歸類為‘物流查詢’、‘退換貨申請’、‘產品質量投訴’或‘其他諮詢’四類之一，並簡要說明分類依據。
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