Classificação automática de tickets de comércio eletrônico com IA

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Classificação de tickets de suporte

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Use IA para identificar automaticamente a intenção dos tickets de suporte de comércio eletrônico, categorizá-los com precisão em logística, qualidade, reembolso ou consulta, e melhorar a eficiência do atendimento ao cliente e a satisfação do usuário.

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Analyze the provided e-commerce support ticket text to identify its core intent and categorize it into standard classes such as logistics delay, product quality issue, refund dispute, or consultation suggestion. Simultaneously extract key entities like order numbers, product names, and user sentiment, then output a structured classification result with handling suggestions to assist human agents in rapid response.

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Analise o texto do ticket de suporte de comércio eletrônico fornecido para identificar sua intenção principal e classificá-lo em categorias padrão como atraso de entrega, problema de qualidade do produto, disputa de reembolso ou sugestão de consulta. Extraia simultaneamente entidades-chave como número do pedido, nome do produto e tendência emocional do usuário, e então gere um resultado de classificação estruturado com sugestões de tratamento para ajudar os agentes humanos a responder rapidamente.

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