AI E-commerce Ticket Class

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E-commerce Ticket Class

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Use AI to automatically identify and categorize e-commerce customer inquiry tickets, improving processing efficiency and accuracy.

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Please analyze the following raw customer inquiry text submitted via e-commerce channels and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other'. When making the judgment, focus on keywords such as tracking numbers, damaged goods, size mismatches, or shipping delays mentioned by the customer, ignoring emotional expressions, and directly output the most matching category label along with a brief rationale, ensuring the classification result aligns with common handling processes in actual business scenarios.

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E-commerce Ticket Classifier

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