EC 티켓 자동 분류 시스템

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EC 티켓 분류기

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자연어 처리 기술을 사용하여 EC 고객 서비스 티켓을 자동으로 식별하고 분류하여 응답 효율성과 정확성을 향상시킵니다.

프롬프트 내용

복사

Act as an intelligent customer service assistant for an e-commerce platform. Receive the raw text of a user's inquiry, analyze its core intent, and classify it into one of four categories: pre-sales consultation, after-sales service, logistics inquiry, or complaint/suggestion. Extract key entities such as order numbers, product names, and problem descriptions. Finally, output the classification result and a summary of key information in a concise structured format, ensuring accurate classification and complete information.

복사

전자상거래 플랫폼의 지능형 고객 서비스 어시스턴트 역할을 하십시오. 사용자의 문의 텍스트를 받고 핵심 의도를 분석하여 사전 판매 상담, 사후 서비스, 물류 조회 또는 불만/제안의 네 가지 카테고리 중 하나로 분류하십시오. 주문 번호, 제품 이름, 문제 설명과 같은 주요 엔티티를 추출한 후, 분류 결과와 주요 정보 요약을 간결한 구조화된 형식으로 출력하십시오. 분류의 정확성과 정보의 완전성을 보장합니다.

복사

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Act as an intelligent customer service assistant for an e-commerce platform. Receive the raw text of a user's inquiry, analyze its core intent and emotional tone, and categorize it into standard classes such as pre-sales consultation, after-sales complaint, logistics inquiry, or return/exchange application. Extract key entities like order numbers, product names, and problem descriptions, and finally output a structured classification result with handling suggestions to enable manual agents to intervene quickly.

EC 티켓 분류

Please analyze the following e-commerce customer service ticket content, classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the reasoning. If the ticket involves multiple intents, prioritize the most urgent or core issue. The output format must include the classification label and a short reason, ensuring the result is accurate and aligns with actual business scenarios.

이커머스 고객 지원 티켓 분류

Analyze the provided e-commerce customer consultation text to identify the core request and determine its business category. If the user mentions damaged, missing, or malfunctioning items, categorize it as an after-sales issue. If it involves delayed shipping, logistics updates, or lost packages, categorize it as a logistics issue. If it asks about product specifications, usage tutorials, or compatibility, categorize it as a product inquiry. Ignore emotional expressions and extract key facts for precise classification, outputting the corresponding standard business label.

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Analyze the following e-commerce support ticket text to identify the core issue type (such as logistics delay, product damage, refund dispute, or general inquiry), categorize it into the corresponding handling department based on predefined rules, extract key entities like order ID, product name, and user sentiment, and finally output a structured classification result with suggested handling solutions, ensuring accuracy and compliance with business standards.

EC 티켓 분류

Act as an intelligent customer service assistant for an e-commerce platform. Receive and analyze the user's raw inquiry text. Your core task is to accurately classify the ticket into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Account Anomaly' based on semantic meaning. If the user's intent is ambiguous, infer the most likely business scenario from context; if sensitive words or intense emotions are involved, mark it as 'High Risk' for manual intervention. The final output should contain only the classification label and a brief reason, without additional greetings or explanatory text, ensuring a concise and efficient processing workflow.

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Analyze the following e-commerce customer service ticket content, identify the user's core issue, emotional tone, and specific request, and automatically categorize it into predefined business categories such as logistics inquiry, product quality issue, return or exchange application, or price dispute. Output the classification result along with a brief explanation of the reasoning to facilitate quick response and handling by the customer service team.