ECのネガティブレビュー対応と返信

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レビュー・評価

ECレビュー修復アシスタント

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レビュー・評価

ECプラットフォームのネガティブな評価に対し、専門的で共感的な返信を生成し、顧客満足度とブランド評判を向上させます。

プロンプト内容

コピー

Act as a senior e-commerce customer service expert. Draft a response to a specific negative review where the customer complains about product quality and slow shipping, expressing anger. Your task is to write a reply that sincerely apologizes for the inconvenience without making excuses, briefly explains that you have contacted the logistics provider to track the package, and promises a concrete solution within 24 hours. Finally, offer a specific compensation, such as a partial refund or a discount coupon, to demonstrate goodwill. The tone should be calm, professional, and empathetic, avoiding robotic phrases, with the goal of calming the customer and potentially converting them into a loyal client.

コピー

あなたはシニアECカスタマーサービス専門家として、特定のユーザーのネガティブな評価に対して返信を作成してください。この評価は商品の品質問題と物流の遅延を指摘し、ユーザーは怒っています。あなたのタスクは、まず不便を詫びて責任を認め、責任転嫁しないことです。次に、物流業者に連絡して追跡状態を確認したことを簡潔に説明し、24時間以内に対処方案を提供することを約束します。最後に、誠意を示すために具体的な補償措置（例：部分返金またはクーポン）を提供します。返信は穏やかでプロフェッショナルかつ共感的なトーンで、機械的なカスタマーサービスの定型文を避け、ユーザーの怒りを鎮め、忠実な顧客へと転換することを目指します。

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SamuelThomas

2026年10月4日 18:26:30 JST

这个电商回复提示词挺实用的，特别是要求提供具体赔偿方案这点，比单纯道歉更有诚意。结构清晰，语气也很专业，感觉能帮不少客服省时间，不过希望它能更灵活一点，别太死板。

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