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ECレビュー修復
レビュー・評価
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ECのネガティブレビューに対し、信頼回復とブランド責任を示す解決策を含むプロフェッショナルで共感的な返信を生成します。
プロンプト内容
コピー
コピー
Act as a senior e-commerce customer service manager to reply to a specific negative customer review. The review mentions a minor product defect and delayed shipping. Your task is to draft a response that sincerely apologizes for the inconvenience without making excuses, briefly outlines the remedial action taken (such as a partial refund or coupon), and gently invites the customer to contact via private message for further resolution. Ensure the tone is professional, warm, and brand-appropriate, avoiding any robotic or templated phrasing.
コピー
シニアECカスタマーサービスマネージャーとして、特定の顧客のネガティブレビューに対して返信してください。そのレビューでは、商品の軽微な欠陥と配送の遅延が指摘されています。あなたのタスクは、言い訳をせずにお手数をおかけしたことを心から謝罪し、取られた補償措置（部分返金やクーポン付与など）を簡潔に説明し、さらに解決のためにプライベートメッセージでの連絡を穏やかに促す返信文を作成することです。トーンはプロフェッショナルで温かみがあり、ブランドに適合し、機械的または定型句的な表現を避けてください。
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