ECのネガティブレビュー対応と返信最適化

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レビュー・評価

ECレビュー修復アシスタント

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レビュー・評価

ECプラットフォームのネガティブな評価に対し、専門的で共感的かつ解決策を含む返信を生成し、顧客満足度とブランド評判を向上させます。

プロンプト内容

コピー

Act as a senior e-commerce customer service expert. Draft a response to a specific negative review stating that 'shipping was slow' and 'packaging was damaged,' with the user expressing frustration. The goal is to write a reply that sincerely apologizes, acknowledges the specific issues, and offers a concrete remedy such as a partial refund or a discount code for future purchases. Maintain a calm, professional, and empathetic tone, avoiding deflection or robotic apologies. The response should aim to resolve the dissatisfaction through personalized communication and retain the customer, ensuring compliance with platform policies without making unfulfillable promises.

コピー

あなたはシニアECカスタマーサービス専門家として、特定のユーザーからのネガティブな評価に対する返信を作成してください。その評価には「配送が遅れた」と「包装が破損していた」という2つの問題点が含まれており、ユーザーは強い不満を抱いています。あなたの任務は、心からの謝罪を示し、具体的な救済措置（例：部分返金または次回利用可能なクーポン）を提供する返信を書くことです。返信は穏やかでプロフェッショナルかつ共感的なトーンを保ち、責任転嫁や機械的な謝罪を避け、ユーザーの不満を解消し潜在的な離脱を防ぐことを目指してください。プラットフォームの規範に従い、実現不可能なサービスを保証しないように注意してください。

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