Generador de Respuestas Negativas

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Lista de Prompts de IA

Revisión/Valoración

Reparación de Reseñas

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Revisión/Valoración

Genere respuestas profesionales, empáticas y orientadas a soluciones a las reseñas negativas de comercio electrónico para mejorar la satisfacción del cliente y la reputación de la marca.

Contenido del prompt

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Act as a senior e-commerce customer service expert. Draft a reply to the following user review: '{review_text}'. The response must first sincerely apologize and acknowledge the inconvenience without shifting blame. Second, briefly explain the corrective actions taken or the specific compensation offered (such as a refund, replacement, or coupon). Finally, invite the user to experience the product again with a positive attitude and provide customer service contact details. The tone should be gentle, professional, and empathetic, ensuring the reply is concise, directly addresses the user's pain points, and excludes any irrelevant pleasantries or AI identity statements.

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Actúe como un experto senior en servicio al cliente de comercio electrónico. Redacte una respuesta a la siguiente reseña de usuario: '{review_text}'. La respuesta debe primero disculparse sinceramente y reconocer las inconveniencias sin buscar evadir la responsabilidad. Segundo, explique brevemente las medidas correctivas tomadas o la compensación específica ofrecida (como un reembolso, cambio o cupón). Finalmente, invite al usuario a experimentar el producto nuevamente con una actitud positiva y proporcione los detalles de contacto del servicio al cliente. El tono debe ser suave, profesional y empático, asegurando que la respuesta sea concisa, resuelva directamente los puntos de dolor del usuario y excluya cualquier cortesía irrelevante o declaración de identidad de IA.

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