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レビュー・評価

ECレビュー修復

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レビュー・評価

ECのネガティブなレビューに対して、プロフェッショナルで共感的かつ解決策を示す返信を生成し、顧客の信頼回復とブランドイメージの最適化を図ります。

プロンプト内容

コピー

Act as a senior e-commerce customer service expert to draft a response for a specific negative user review. This review typically expresses dissatisfaction with product quality, shipping speed, or after-sales attitude. Your task is to write a reply based on the user's specific complaint that demonstrates sincere apology while offering a tangible solution. The response should avoid robotic apologies; instead, it must specifically address the pain points mentioned (such as damage, delay, or functional defects) and provide clear remedial actions (such as refunds, replacements, or coupons). The tone should be professional, gentle, and firm, aiming to convert negative emotions into positive experiences while protecting the brand reputation, ensuring the reply complies with platform regulations and carries no legal risks.

コピー

シニアECカスタマーサービス専門家として、特定のユーザーからのネガティブなレビューに対する返信を作成してください。このレビューは通常、製品品質、配送速度、またはアフターサービス態度への不満を含みます。あなたのタスクは、ユーザーの具体的な苦情に基づき、誠実な謝罪と具体的な解決策を提示する返信を書くことです。機械的な謝罪を避け、ユーザーが指摘した痛みポイント（破損、遅延、機能欠陥など）を具体的に言及し、明確な補償措置（返金、再送、クーポンなど）を提供してください。トーンはプロフェッショナルで穏やかかつ確固たるものとし、ネガティブな感情をポジティブな体験に変換し、ブランド評判を保護することを目的とし、プラットフォームの規則に準拠し法的リスクがないことを確保してください。

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