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电商客服工单分类
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利用AI自动识别并分类电商客户咨询工单，提升响应效率与服务质量。
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Act as part of an e-commerce customer service system. Analyze the user's raw inquiry text and classify it into one of four categories: pre-sales consultation, after-sales service, logistics query, or complaint/suggestion based on its semantic intent. Output the corresponding category label and a brief justification to ensure accurate classification that assists human agents in handling tickets quickly.
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请作为电商客服系统的一部分，分析用户提交的原始咨询文本，根据其语义意图将其归类为售前咨询、售后服务、物流查询或投诉建议四大类之一，并输出对应的分类标签及简要依据，确保分类准确以辅助人工客服快速处理。
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