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电商客服工单分类
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利用AI自动识别并分类电商客服收到的用户咨询工单，提升处理效率。
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Please analyze the content of the user inquiry tickets received by the following e-commerce customer service, automatically classify them into categories such as logistics inquiry, return and exchange application, product quality complaint, or general consultation based on the nature of the problem, and briefly explain the basis for classification so that subsequent manual customer service can respond and handle quickly.
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请分析以下电商客服收到的用户咨询工单内容，根据问题性质将其自动归类为物流查询、退换货申请、产品质量投诉或一般咨询等类别，并简要说明分类依据，以便后续人工客服能快速响应和处理。
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