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電商工單分類
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利用AI自動識別並分類電商客戶諮詢工單，提升響應效率與服務質量。
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複製
複製
Act as part of an e-commerce customer service system. Analyze the incoming customer inquiry text and automatically categorize it into one of four categories: pre-sales consultation, after-sales service, logistics inquiry, or complaint/suggestion. Output the corresponding category label and confidence score to facilitate routing to the appropriate handling team.
複製
請作為電商客服系統的一部分，分析傳入的客戶諮詢文本，根據語義自動將其歸類為售前諮詢、售後服務、物流查詢或投訴建議四大類之一，並輸出對應的分類標籤及置信度分數，以便後續路由至相應處理團隊。
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