Анализ негативных отзывов

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Обзор/Оценка

Восстановление отзывов

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Обзор/Оценка

Анализируйте негативные отзывы о электронной коммерции, выявляйте основные проблемы и генерируйте эмпатичные ответы, ориентированные на решение, для защиты репутации бренда.

Содержание промпта

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Analyze the following negative e-commerce user review to identify its core complaint such as delayed logistics, product defects, or poor service attitude, assess the user's emotional intensity, and generate a draft response based on the brand's tone that expresses apology while offering a concrete solution to resolve the conflict and restore customer trust.

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Проанализируйте следующий негативный отзыв пользователя электронной коммерции, чтобы выявить его основную жалобу, такую как задержка доставки, дефекты продукта или плохое отношение к обслуживанию, оцените эмоциональную интенсивность пользователя и сгенерируйте черновик ответа, основанный на тоне бренда, который выражает извинения, предлагая конкретное решение для разрешения конфликта и восстановления доверия клиента.

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