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ECチケット分類
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自然言語処理技術を活用し、EC顧客の問い合わせや苦情チケットを分析・分類し、自動化された処理キューへの振り分けと優先度付けにより、応答効率とサービス品質を向上させます。
プロンプト内容
コピー
コピー
Analyze the provided e-commerce customer ticket text to identify its core intent, such as return inquiries, logistics queries, or quality complaints, and categorize it into the corresponding processing queue based on predefined business rules, while assessing urgency to assist human agents in prioritizing high-urgency issues.
コピー
提供されたEC顧客チケットのテキストを分析し、返品相談、物流照会、品質苦情などの核心意図を特定し、事前に定義されたビジネスルールに基づいて対応キューに分類するとともに、緊急性を評価して人間の担当者が高優先度の問題を優先処理できるよう支援してください。
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