ECプラットフォーム四半期顧客満足度専門調査報告書作成

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四半期ごとのEC顧客満足度調査報告書の作成

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論文・レポート

ECプラットフォームの四半期顧客アンケートデータ、カスタマーサービスチケット記録、返品交換統計データをもとに、運営チーム向けの専門的な顧客満足度調査報告書を作成し、既存の問題を整理し実行可能な改善方向を提案します。

プロンプト内容

コピー

Based on the provided raw quarterly customer satisfaction survey data, sorted customer complaint work order records and return reason statistics of a domestic third-party e-commerce platform, write a quarterly customer satisfaction research report for the platform's internal operation team. Organize current customer satisfaction levels in three core dimensions including product quality, logistics service and after-sales response, summarize the top customer complaints, and put forward feasible optimization suggestions that fit the actual operation of small and medium-sized e-commerce.

コピー

提供された国内第三者ECプラットフォームの今四半期の顧客満足度アンケート原データ、カスタマー苦情チケット分類記録、返品交換理由の統計情報をもとに、プラットフォーム内部運営チーム向けの四半期顧客満足度調査報告書を作成します。商品品質、物流サービス、アフターサービス対応の3つのコア次元における現在の顧客満足度を整理し、上位を占める顧客の不満点を抽出し、中小EC運営の実情に合わせた実行可能な改善提案を提示します。

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