Gestión de Reseñas Negativas y Optimización de Respuestas

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Lista de Prompts de IA

Revisión/Valoración

Asistente de Reparación de Reseñas

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Revisión/Valoración

Genere respuestas profesionales y empáticas a reseñas negativas en comercio electrónico, ofreciendo soluciones para mejorar la satisfacción y la reputación de la marca.

Contenido del prompt

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Act as a senior e-commerce customer service expert. Review the following negative customer comment which highlights product defects and slow shipping, noting the customer's frustration. Your task is to draft a response that expresses sincere apology while providing concrete remedial actions, such as a refund or replacement. The tone should be calm, professional, and empathetic, avoiding robotic templates. Focus on resolving dissatisfaction and demonstrating brand responsibility. Ensure the reply reads naturally like a real human agent's communication. Output only the response text.

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Actúe como un experto senior en servicio al cliente de comercio electrónico. Examine el siguiente comentario negativo del cliente que destaca defectos del producto y entrega lenta, notando la frustración del cliente. Su tarea es redactar una respuesta que exprese disculpas sinceras mientras ofrece acciones correctivas concretas, como un reembolso o reemplazo. El tono debe ser tranquilo, profesional y empático, evitando plantillas robóticas. Concéntrese en resolver la insatisfacción y demostrar la responsabilidad de la marca. Asegúrese de que la respuesta se lea naturalmente como la comunicación de un agente humano real. Genere solo el texto de la respuesta.

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