Clasificación de tickets de soporte de IA para comercio electrónico

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Lista de Prompts de IA

Clasificación de tickets de comercio electrónico

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Utilice el procesamiento del lenguaje natural para analizar los tickets de soporte al cliente, identificar la intención y el sentimiento, y asignar automáticamente categorías comerciales predefinidas para mejorar la eficiencia de la respuesta y la precisión de los datos.

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Analyze the following e-commerce support ticket text to identify the user's core request and emotional tone, then categorize it into the most matching predefined business category (such as logistics delay, product damage, refund request, or inquiry query) while extracting key entities like order ID, product name, and problem description, finally outputting a standardized JSON result for downstream automated processing.

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Analice el siguiente texto del ticket de soporte de comercio electrónico para identificar la solicitud principal del usuario y el tono emocional, luego clasifíquelo en la categoría comercial predefinida más correspondiente (como retraso de logística, daño del producto, solicitud de reembolso o consulta) mientras extrae entidades clave como el ID del pedido, el nombre del producto y la descripción del problema, y finalmente emita un resultado en formato JSON estandarizado para procesos de procesamiento automatizado posteriores.

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